Free 1-3 Day Free Delivery!
Next Day & Same Day Delivery Available!
Express Euro Delivery Available!
Express Worldwide Delivery Avilable!
Please click here to go to our Which Part? page which should give you a guide as to what part is required.
VISA / Mastercard / Paypal / BACS (bank transfer), Klarna, Shop pay.. all available on checkout.
We do not provide tracking numbers for all orders, low value orders will be sent un-tracked at our company discretion.
High value orders may be fully tracked or only tracked for the delivery... We utilise our inhouse logistics to keep shipping costs low and pass the savings on to our customers, keeping our products competitively priced.
Some orders may have no tracking and be fully delivered by Electric Maxx, this is at company discretion.
My order arrived in a random box?!
All parts, accessories and refurbished products will come in recycled boxes... these boxes include boxes into our company as well as boxes staff members bring to us... common boxes include shoe boxes, baby item boxes and toy boxes.
We do this as we are a Green company and generate very little waste, everything is recycled internally or passed to external recyclers.
I did not receive my order?
Please message us, We will work to find out if there has been a delay (can be common with our heavy products), has been lost or returned undeliverable.
Regardless of which is the issue we will get it resolved, either replacement can be sent or refund if it goes missing (common when sending with Royal Mail)
Yes, please check the product for user limit, you can message us for this if not shown on product.
No, you can order as many as you like. Please email us should you wish to order 10+ of any item.
We also sell wholesale.
No they are not, we sell bikes for on-road and off road purposes, you can filter our Road Legal selection with the tag's option on our website.
Currently only 250w motors are allowed on roads (https://www.gov.uk/electric-bike-rules)
Plans to allow 500w motors and throttle attachments are currently being looked at by the department for transportation.
Using an E-Bike with larger motor and throttle attachment on UK roads is done at owners risk, Electric Maxx take no responsibility should the customer be caught and this is on customers own discretion.
As a rough guide -
All hoverboards come with a free 12 month warranty. If any technical problems arise within the first 12 months we will fix it for free!
It's super easy to learn! Just check out all the videos on Youtube.
Yes! All products come with safe and certified UK charger which, are compliant to BSI 1363. These have been confirmed and verified genuine by UK verified test houses.
Our products and all internal components are compliant to all UK and EU regulations. The products are tested in a UK verified test lab to ensure that all components are compliant and to make sure that batteries and chargers are 100% safe.
Beware of other sellers claiming they have been UK tested – they are effectively saying, someone has probably ridden it around their bedroom once to ensure it works.
CE/UKCA Compliance
The easiest way to check the product you have is UK compliant to CE standards it to check it has a rating plate with the model number and CE stamp on it (see the photo below). If it does not have a CE rating plate, the board is not CE compliant, therefore not being safe.
Internal component quality
Our Products uses only the highest quality components available. The internal parts consists of three main components:
Please take some time to read our Personal Safety on UK Swegways page for information on how to remain safe when riding on your Hoverboard.
We highly recommended safety gear is worn with our product range, Helmets, Hi-vis and Lights are all available in our store if you do not already have these available.
Please take time to check your local and national laws regarding self-balancing board use in public areas as this varies from country to country.
UK LAW: It's not currently possible to get insurance for privately owned e-scooters, which means it's illegal to use them on the road or in public spaces. If you're using a private e-scooter you risk the vehicle being seized under S. 165 Road Traffic Act 1988 for no insurance.
Currently for use on Private land or at your own risk.
Most of our E-Bikes are Road Legal and can be insured, Electric Bikes as classified as EAPC (Electrically Assisted Pedal Cycles) are legal, but the rider must be over 14 years old and wear a helmet, and they can't be ridden where regular bicycles are not allowed.
