FREQUENTLY ASKED QUESTIONS

What part do i need?

Please click here to go to our Which Part? page which should give you a guide as to what part is required.

How can I pay for my order?

VISA / Mastercard / Paypal / BACS (bank transfer)

Do Hoverboards have a rider weight limit?

Yes, all the boards we sell can support any driver up to 120kg OR 18.90 stones.

Is there a limit on how many items I can order?

No, you can order as many as you like. Please email us should you wish to order 10+ of any item.
We also sell wholesale.

Does Electric Maxx offer after care & warranty?

• All our parts are covered by a 30 day warranty against manufacturing defects.
• If you are unfortunate to receive a product which doesn't work, please contact us immediately and we will can arrange a replacement or refund.

Which board for which age?

As a rough guide - 

• 4.5" - Ages 3+ (kids)
• 6.5" - Ages 5+ (children and adults)
• 7.5" - Ages 5+ (children and adults)
• 8" - Ages 8+ (children and adults)
• 10" - Ages 10+ (children and adults)

What do I do if my new hoverboard has a fault?

All hoverboards come with a free 12 month warranty. If any technical problems arise within the first 12 months we will fix it for free!

How easy is it to ride a hoverboard?

It's super easy to learn! Just check out all the videos on Youtube.

Does the Hoverboard's come with a safe charger?

Yes! All hoverboards come with safe and certified UK charger which, are compliant to BSI 1363. These have been confirmed and verified genuine by UK verified test houses.

Are the Hoverboards Tested to UK regulations?

Hoverboards and all internal components are compliant to all UK and EU regulations. The boards are tested in a UK verified test lab to ensure that all components are compliant and to make sure that batteries and chargers are 100% safe. 

Beware of other sellers claiming they have been UK tested – they are effectively saying, someone has probably ridden it around their bedroom once to ensure it works.

CE/UKCA Compliance

The easiest way to check the board you have is UK compliant to CE standards it to check it has a rating plate with the model number and CE stamp on it (see the photo below). If it does not have a CE rating plate, the board is not CE compliant, therefore not being safe.

Internal component quality

Our Hoverboard's uses only the highest quality components available. The internal to the hoverboard consists of three main components:

1. Battery
2. PCB (Printed Circuit Boards)
3. Motors

 

Should I wear any protective gear when riding a Hoverboard?

Please take some time to read our Personal Safety on UK Swegways page for information on how to remain safe when riding on your Hoverboard.

Can I ride my hoverboard or Scooter on the pavement?

Please take time to check your local and national laws regarding self-balancing board use in public areas as this varies from country to country.
UK LAW: It's not currently possible to get insurance for privately owned e-scooters, which means it's illegal to use them on the road or in public spaces. If you're using a private e-scooter you risk the vehicle being seized under S. 165 Road Traffic Act 1988 for no insurance.
Currently for use on Private land or at your own risk. 

All our E-Bikes are Road Legal and can be insured, Electric Bikes as classified as EAPC (Electrically Assisted Pedal Cycles) are legal, but the rider must be over 14 years old and wear a helmet, and they can't be ridden where regular bicycles are not allowed.